Menu
Cart 0

Merrithew Rehab V2 Max Plus Reformer Bundle

Merrithew / Stott

  • $8,28900
  • Save $200

Estimated Arrival: Between Dec 17 and Dec 22. * ETA for US orders only.

Shipping & Returns: Free Shipping on Orders $50 and up. Learn More.

Questions? Quick Help

Why We Love the Rehab V2 Max Plus Reformer Bundle

  • Best of the Best: The Rehab V2 Max™ Plus Reformer is easily one of the best reformers on the market. This industry-leading reformer is a Mat platform, reformer, virtual Cadillac, breakthrough multi-planar and biomechanics training tool all-in-one!
  • Studio-Quality & Beautifully Made: Merrithew produces some of the finest Pilates equipment in the world. This set is custom-made and designed to last decades
  • Smooth, Friction-Free Ride: The carriage glides over sleek C-channel aluminum rails, using a patented rolling mechanism
  • Incredible Versatility: The vertical tower and taller-than-normal profile makes this reformer easy to mount and offers variable angles of resistance and expansive range of motion-- similar to a Cadillac 
  • All the Essential Accessories: The Mat Converter lets you do matwork on your reformer quickly and easily, while the Pilates Box, Maple Roll-Up Pole and Platform Extender provide so many more workout options! 
  • Custom Colors: Pick the colorway that goes best with your home gym decor for no extra cost!

Gift with purchase: 2 Instructional DVDs with hundreds of exercises taught by world-class instructors

With its higher carriage, the Merrithew Rehab V2 Max Plus Reformer is the preferred machine for Pilates practitioners who are looking for the "Cadillac" of reformers on the marketplace. Equipped with our High-Precision Spring Package, this reformer offers a full range of resistance for clients in various stages of rehabilitation too, making it ideal for at-home physical therapy and injury prevention, too. The Vertical Frame converts this Reformer into a Cadillac/Trapeze system offering variable angles of resistance, allowing for precise targeting of muscle groups and ensures optimal joint movement. 

This Bundle Includes: 

  • Professional Quality: Built to withstand continuous, high-intensity studio use with durable vinyl upholstery and dense EVA foam to provide maximum comfort and accurate proprioceptive feedback
  • High-Traction Reformer Feet: Provide superior grip with all floor surfaces during high-energy Jumpboard or Cardio-Tramp® Rebounder workouts. Made of durable silicon rubber and PVC
  • Patented Retractable Rope System: Longer ropes add increased range of motion and fluidity to exercises – allowing for more programming options and easy adjustments
  • Smooth, Friction-Free Ride: The carriage glides over sleek C-channel aluminum rails, using a patented rolling mechanism
  • Enhanced Springs: Built to withstand vigorous use with Jumpboards, Cardio-Tramp® Rebounders and other Reformer accessories and secure quickly and safely
  • Comfort Footbar: Robust and adjustable four-position footbar drops easily into cradles to regulate hip and knee flexion; great for sensitive feet & hands
  • Adjustable & Versatile: 3 gearbar positions, 6 carriage stopping positions, 3 headrest positions, 4 footbar positions
  • Vertical Frame equipped with 2 push-thru springs, 2 roll-down springs with maple roll-down bar, 2 arm springs with foam grip handles, 2 leg springs with padded long spine straps, 2 extension straps, 2 travelling spring hooks, 2 traveling pulleys and a safety chain.
  • Mat Converter– allowing for Matwork and Cadillac exercises on a comfortable, raised surface
  • Reformer Box with footstrap
  • Padded Platform Extender
  • Maple Roll-Up Pole
  • 5 neoprene spring covers for noise reduction
  • Soft Reformer loops
  • Easy-roll wheels on both ends of the Reformer
  • Gift with Purchase: 2 DVDs- Essential Reformer, 3rd Edition, and Athletic Conditioning on V2 Max Plus Reformer, Level 1
Minimal Assembly Required; White Glove Service available upon request 

Additional Options: 

  • Want to add a great cardio workout to your strength training? Get the Cardio Jumpboard (shown) for the Rehab V2 Max Plus Reformer 
  • Are you taller or have a long torso? Add 6" to the length of the Rehab V2 Max Plus Reformer with this Extension Upgrade

    Dimensions: 

    • Carriage: W: 24” x L: 28.5” x H: 22”
    • Reformer: W: 30” x L: 97”; Weight 185lbs
    • Vertical Frame: W: 30.5” x L: 79.5”; Weight 41.5lbs
    • Weight Capacity: 350lbs

    We Offer Free Shipping on Orders over $50. All orders under $50 will be charged a flat rate $5 shipping fee for ground service. 

    Where We Ship: 

    At this time, our products are only available for the contiguous 48 United States. However, our international customers should feel free to contact us directly at sales@pilatesflexstore.com. We will respond directly, or tell you if a representative serves your country.

    Order Confirmation: 

    As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.

    Shipping Time Frame & Policy: 

    If your order is stock and we process the charges to your credit card, it will ship within 5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 6 business days of your order, feel free to follow up with us at sales@pilatesflexstore.com. 

    Our shipping policy includes one scheduled delivery attempt. If the carrier attempts to make the delivery at the appointed time and you are not present, a redelivery fee will apply. Fees and policies vary from carrier to carrier and will be the responsibility of the consignee. The carrier will call you to schedule your delivery. Delivery is generally done during regular business hours. If available, after hours or weekend deliveries could be subject to additional charges.

    When Additional Charges May Apply: 

    Additional charges for stairs and unusual conditions (e.g. narrow passageways) will apply. Please make us aware in advance and the freight quote will be adjusted accordingly. If you delay your delivery or must postpone your delivery after scheduling it with the carrier, storage fees may apply. On rare occasions, unforeseen circumstances may cause your delivery to be rescheduled. 

    If you appoint someone to sign for your order on your behalf, please ensure that they are aware of this requirement and are over 18 years of age. 

    If you are unable or unwilling to accept delivery without order cancellation, you may choose to return the product. All Returns are subject to a 35% processing fee and the buyer will be responsible for shipping product back to authorized address attached to the Return Authorization Number with insurance and tracking. Refunds will be processed upon receipt of product and inspection by our team.   

    Unforeseen Delays: 

    We cannot be responsible for or make compensation for unforeseen delays caused by circumstances beyond our control. These circumstances may include shipping company delays, customs/border clearance delays, inclement weather and natural disasters. 

    Damages:

    Please inspect your order and note any shipping damage to the outer box/skid on the carrier's waybill prior to signing for receipt of the order. We will not be responsible for damage to your order that is not reported & noted on the waybill. If your item(s) do arrive damaged, please send photos to sales@pilatesflexstore.com and we will process an insurance claim on your behalf.

    Please use care when opening your freight. Box cutters should not be used due to potential damage to upholstered parts on your equipment.

    ANY DAMAGE TO PRODUCT OR MISSING/INCORRECT ITEMS MUST BE REPORTED WITHIN 5 BUSINESS DAYS OF RECEIPT.

    Cancellations & Refunds:

    All orders canceled after 48 hours are subject to a $20 administration fee if your order has not shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges and will be charged a 35% processing fee after being issued a Return Authorization Number. Refunds will only be issued to the original credit card that you use when placing your order.

    Easy Returns: 

    At Physio FLEX, we're serious about making sure you're happy with your product. If you don't like what you've purchased for any reason, contact us within 30 days of receipt* at returns@pilatesflexstore.com. We'll be happy to help you process the return by issuing a Return Authorization Number.

    *There are a few exceptions you should be aware of: 

    • 3B Scientific + Stark Pilates Product: These manufacturers only accept returns 14 days from receipt. 
    • Merrithew/STOTT: Within 30 days of receipt of your order, you may return any of these items for a full refund, exclusive of shipping and our 35% returns processing fee, provided they are unused and in their original condition.
      • Fitness Circle® Lite & Pro resistance rings
      • Flex-Band® exercisers and handles
      • Mats
      • Stability Balls™/Toning Balls™
      • Foam Cushions
      • Rubber Pads
      • Foam Rollers™
      • Clothing
    All Merrithew/STOTT equipment is manufactured with the utmost care, using the highest quality components, and carries one of the best warranties in the industry. As all products are custom made to order, equipment purchased from this manufacturer may not be returned for refund. However, if the product is defective, we'd be happy to help you resolve the situation as quickly as possible. Just send us a note at sales@pilatesflexstore.com with the problem and we'll work to provide you solutions.
     
    Returns Processing Fee: 

    All Returns subject to a 35% processing fee and the buyer will be responsible for shipping product back to authorized address attached to the Return Authorization Number with insurance and tracking. Refunds will be processed upon receipt of product and inspection by our team.   

    If your product is defective, call us at sales@pilatesflexstore.com indicating the problem and we will contact you as soon as possible to discuss further and determine how best to resolve the situation.

    We will repair or replace defective equipment per the product warranty. If we opt to repair or replace your equipment, this may require that your product will be returned for inspection and analysis at our manufacturing facility prior to sending out a replacement product.

    PHYSIO FLEX PRICE GUARANTEE:

    We work very hard to ensure that we offer competitive prices and great customer service online.  If you find another online store that offers a lower price than us within three (3) months of your purchase date please let us know and we will refund your original payment for the difference.

    We want you to feel confident that you are getting the absolute best service level, value and price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within three (3) months of your purchase date will refund the difference as well.

    To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors' website within six months from the date of your order and we will process the credit accordingly.

    Our 100% Price Guarantee has some limitations:

    - You must purchase the item from our website before requesting your Price Match Guarantee
    - Promotions such as rebates and buy one, get one free offers are not eligible
    - The item must be in stock on the competitors' website
    - The competitor must be an online store, they may not have a retail location
    - The website can not be a discounter or auction website (ie; eBay, Overstock, Amazon, Walmart, etc..)
    - The competitor must be an Authorized Retailer of the product in question
    - The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

    Warranties are Listed by Brand Below: 

    Balanced Body

    Lifetime Warranty 
    Standard wood frames on all Reformers, Trapeze Tables and Reformer-Trapeze Combinations. A standard frame is defined as a frame that has not been modified or altered from its original specifications by Balanced Body.
    10 Years from date of Invoice
    Allegro® Reformer frames and footbars, Ladder Barrels, Step Barrels, Wunda Chairs, Combo Chairs, Arm Chairs, Wall Towers, Ped-o-Pull, Springboards, Towers and Foot Correctors. See exclusions below.
    5 Years from date of Invoice
    CoreAlign®, Orbit™, EXO® Chair, Pilates Sport® Reformer and Begin Chair®. See exclusions below.
    3 year warranty 
    Custom wood frames on all Reformers, Trapeze Tables and Reformer-Trapeze Combinations. A custom frame is defined as a frame that has been modified or altered from its standard specifications.
    2 Years from date of Invoice 
    Pilates IQ® Reformer (for non-commercial use), and Balanced Body Signature Springs™. See exclusions below.
    1 Year from date of Invoice
    Wood storage furniture, rotator discs, oversized standing platforms, BAC disc set, Spring Circle, Flex Ring Toner®, Balanced Board, Pilates Arc®, Arc Lite™, CoreFitnessRoller®, MOTR®, Bodhi Suspension System®, Konnector®, Konnector® Lite, and Oov
    90-day Warranty 
    Ultra-Fit Circle® and Slastix™
    What is not covered:
    The Limited Warranties above do not cover mechanical wear parts, resistance tubing, inflatable balls or casters. Also not covered: normal wear and tear; damage caused by failure to follow instructions, misuse, abuse, modification, unauthorized repair; scratches to the finish, or tears or indentations in the upholstery or foam, whether covered by upholstery or overmolded.
    Exclusions: 
    Except for the limited warranties detailed above, Balanced Body expressly disclaims all other warranties, whether express or implied, including any implied warranties of merchantability, quality or fitness for a particular purpose. Balanced Body assumes no responsibility whatsoever with respect to the use or disposition of its products by Buyer.
    Warranty Return Procedure
    For all returns based on the Limited Warranties detailed above, Buyer must contact Pilates Flex Customer Service at returns@pilatesflexibility.com to receive a Return Merchandise Authorization (RMA) number and details on the returns procedure. 

     

    Merrithew/Stott

    Merrithew warrants that all new equipment is free of manufacturing defects in workmanship and materials, subject to the terms below. This warranty becomes effective at the invoice date of the original purchase. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period. It is the purchaser's responsibility to notify Pilates FLEX of any change of contact information. This will ensure that in the unlikely event of a replacement or safety notice, Pilates FLEX will be able to contact you immediately.

    This warranty applies to equipment:

    • While equipment remains in the possession of original purchaser and proof of purchase is demonstrated
    • If claims are made within the part-specific warranty period.
    • If upgrades are made as required by Merrithew
      This warranty shall be null and void if:
      • All safety, maintenance, and usage guidelines as specified in the appropriate equipment manuals are not followed
      • The equipment is used for any other purpose other than as intended, or is stored or used outdoors, or in environments without adequate climate/humidity controls
      • An At Home SPX® Reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility offering fitness services to the public
      • The equipment has been subjected to accident, misuse, abuse, improper service, or any modification not authorized by the Company.
      • Failure to change springs on spring-loaded equipment (Reformers, Cadillacs, Chairs, Tower Trainers™, Wall Units, Spring Walls™, etc.) every two (2) years may void this warranty.This warranty does not cover damage to the finish of any equipment nor shipping charges, customs clearance fees (if applicable), or any costs incurred in installing repaired or replacement parts shipped under the provisions of this warranty.
      • At its option, Merrithew will repair or replace warranted parts, provided that any such failure is due to a defect in workmanship or materials and provided that such failure occurs and is reported to Pilates FLEX within the part-specific warranty period.
      Commercial Reformers
      SPX® Max, V2 Max™ (formally the Professional Reformer), SPX® Max Plus™, V2 Max Plus™ and Rehab V2 Max Plus™ Reformers*:
      • Limited Lifetime Warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar)
      At Home Reformers / At Home SPX® Reformers*:
      • Limited Lifetime Warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar). This warranty shall be null and void if an At Home SPX® Reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility offering fitness services to the public.
      All Models:
      • Ninety (90) Day Limited Warranty on fabric or upholstery. See below for conditions of warranty.
        • One (1) Year Limited Warranty on wear and tear items, including: ropes, rollers, straps, spring clips, plastic pulley bar receptacle sleeves, Comfort Footbar covering, plastic Reformer feet and spring covers.
        • Two (2) Year Limited Warranty on all other Reformer components.
      Reformer Accessories
      • Two (2) Year Limited Warranty on wood components, frames, and related welding of Reformer Accessory Boards, including the Jumpboard, Cardio-Tramp® Rebounder, Rotational Diskboard™, Jumpboard Cross-bow™ and Vinyasa Triangle™
        • Ninety (90) Day Limited Warranty on fabric, upholstery, rubber padding or handles. See below for conditions of warranty.
      Cadillac Trapeze Table & Wall Unit
      • Limited Lifetime Warranty on vertical bars and overhead frame, components of the frame, and related welding.
      • Ninety (90) Day Limited Warranty on upholstery.
      • One (1) Year Limited Warranty on straps and spring clips.
      • Two (2) Year Limited Warranty on all other components.
      Stability Chair™
      • Limited Lifetime Warranty on metal frame and related welding.
      • Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
      • Two (2) Year Limited Warranty on all other components.
      Ladder Barrel
      • Limited Lifetime Warranty on metal frame and related welding.
      • Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
      • Two (2) Year Limited Warranty on all other components.
      Tower Trainer™
      • Limited Lifetime Warranty on the components of the frame, and related welding.
      • Ninety (90) Day Limited Warranty on upholstery.
      • One (1) Year Limited Warranty on straps and spring clips.
      • Two (2) Year Limited Warranty on all other components.
      Stability Barre™
      • Limited Lifetime Warranty on the components of the frame, and related welding
      • Two (2) Year Limited Warranty on all other components
      Spine Corrector, Spine Supporter, Edge, Stability/Arc Barrels
      • Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
      • Two (2) Year Limited Warranty on all other components.
      Spring Wall™
      • One (1) Year Limited Warranty on straps, and spring clips.
      • Two (2) Year Limited Warranty on all other components.
      Halo® Trainer
      • 90-day limited warranty (workmanship/material)
      Fitness Circle® Resistance Ring
        Two (2) Year Limited Warranty on Fitness Circle Pro models. This warranty excludes scratches to the finish of the band or molded handles. The Fitness Circle Lite model is sold without any warranties or guarantees of any kind. The manufacturer and distributor disclaim any liability, loss, or damage caused by its use.
        Fabric & Upholstery on Equipment
        Ninety (90) Day Warranty. The fabric or upholstery on MERRITHEW™ equipment will be replaced if it fails to give normal wear for 90 days after delivery. Proof of damage may be required. This warranty does not cover cuts, burns, stains, soiling, pet damage, damage to fabric caused by abrasive, corrosive or chemical cleansers, or damage caused by other unreasonable use. If the identical fabric is not available, Merrithew will provide an equivalent fabric.

          3B Scientific/Stark Pilates 

          3B Scientific® products are built to last. 3B Scientific® - manufactured products are covered by a limited warranty for a period of 3 years from invoice date against defects in material and workmanship. Products manufactured by anyone other than 3B Scientific®  are subject to the statutory warranty in the country of sale. The 3B Scientific® warranty does not extend to any product that has been subject to transport damage, abuse, neglect, accident, improper installation or application or any use other than for the purpose for which it was intended. Consumables and limited-life products (such as, batteries, printed materials, etc.) are excluded. Additional warranty information is available upon request: info@pilatesflexibility.com 

          Milo Fitness

          • Frame: 10 years
          • Wear and other moving parts not listed below: 2 years
          • Foam, rubber, upholstery, fabric, straps, webbing: 180 days
          Additional warranty information is available upon request: info@pilatesflexibility.com 

          Shuttle Systems

          Shuttle Systems confidently stands behind all their products with an included warranty.

          • LIMITED LIFETIME WARRANTY: Bolted metal frames, stands, towers, kickplate frame and board, and carriage frame.
          • Up to FIVE YEARS from the date of purchase: Pulley systems, carriage handles, and wheels.
          • Up to TWO YEARS from the date of purchase: Upholstery, headrest, kickplate face, harnesses, & grips.
          • Up to ONE YEAR from the date of purchase: Elasticords, rebound elastics, lock knobs, torque handles, and all other parts not listed.

           

          Why We Love the Rehab V2 Max Plus Reformer Bundle

          • Best of the Best: The Rehab V2 Max™ Plus Reformer is easily one of the best reformers on the market. This industry-leading reformer is a Mat platform, reformer, virtual Cadillac, breakthrough multi-planar and biomechanics training tool all-in-one!
          • Studio-Quality & Beautifully Made: Merrithew produces some of the finest Pilates equipment in the world. This set is custom-made and designed to last decades
          • Smooth, Friction-Free Ride: The carriage glides over sleek C-channel aluminum rails, using a patented rolling mechanism
          • Incredible Versatility: The vertical tower and taller-than-normal profile makes this reformer easy to mount and offers variable angles of resistance and expansive range of motion-- similar to a Cadillac 
          • All the Essential Accessories: The Mat Converter lets you do matwork on your reformer quickly and easily, while the Pilates Box, Maple Roll-Up Pole and Platform Extender provide so many more workout options! 
          • Custom Colors: Pick the colorway that goes best with your home gym decor for no extra cost!

          Gift with purchase: 2 Instructional DVDs with hundreds of exercises taught by world-class instructors

          With its higher carriage, the Merrithew Rehab V2 Max Plus Reformer is the preferred machine for Pilates practitioners who are looking for the "Cadillac" of reformers on the marketplace. Equipped with our High-Precision Spring Package, this reformer offers a full range of resistance for clients in various stages of rehabilitation too, making it ideal for at-home physical therapy and injury prevention, too. The Vertical Frame converts this Reformer into a Cadillac/Trapeze system offering variable angles of resistance, allowing for precise targeting of muscle groups and ensures optimal joint movement. 

          This Bundle Includes: 

          • Professional Quality: Built to withstand continuous, high-intensity studio use with durable vinyl upholstery and dense EVA foam to provide maximum comfort and accurate proprioceptive feedback
          • High-Traction Reformer Feet: Provide superior grip with all floor surfaces during high-energy Jumpboard or Cardio-Tramp® Rebounder workouts. Made of durable silicon rubber and PVC
          • Patented Retractable Rope System: Longer ropes add increased range of motion and fluidity to exercises – allowing for more programming options and easy adjustments
          • Smooth, Friction-Free Ride: The carriage glides over sleek C-channel aluminum rails, using a patented rolling mechanism
          • Enhanced Springs: Built to withstand vigorous use with Jumpboards, Cardio-Tramp® Rebounders and other Reformer accessories and secure quickly and safely
          • Comfort Footbar: Robust and adjustable four-position footbar drops easily into cradles to regulate hip and knee flexion; great for sensitive feet & hands
          • Adjustable & Versatile: 3 gearbar positions, 6 carriage stopping positions, 3 headrest positions, 4 footbar positions
          • Vertical Frame equipped with 2 push-thru springs, 2 roll-down springs with maple roll-down bar, 2 arm springs with foam grip handles, 2 leg springs with padded long spine straps, 2 extension straps, 2 travelling spring hooks, 2 traveling pulleys and a safety chain.
          • Mat Converter– allowing for Matwork and Cadillac exercises on a comfortable, raised surface
          • Reformer Box with footstrap
          • Padded Platform Extender
          • Maple Roll-Up Pole
          • 5 neoprene spring covers for noise reduction
          • Soft Reformer loops
          • Easy-roll wheels on both ends of the Reformer
          • Gift with Purchase: 2 DVDs- Essential Reformer, 3rd Edition, and Athletic Conditioning on V2 Max Plus Reformer, Level 1
          Minimal Assembly Required; White Glove Service available upon request 

          Additional Options: 

          • Want to add a great cardio workout to your strength training? Get the Cardio Jumpboard (shown) for the Rehab V2 Max Plus Reformer 
          • Are you taller or have a long torso? Add 6" to the length of the Rehab V2 Max Plus Reformer with this Extension Upgrade

            Dimensions: 

            • Carriage: W: 24” x L: 28.5” x H: 22”
            • Reformer: W: 30” x L: 97”; Weight 185lbs
            • Vertical Frame: W: 30.5” x L: 79.5”; Weight 41.5lbs
            • Weight Capacity: 350lbs

            We Offer Free Shipping on Orders over $50. All orders under $50 will be charged a flat rate $5 shipping fee for ground service. 

            Where We Ship: 

            At this time, our products are only available for the contiguous 48 United States. However, our international customers should feel free to contact us directly at sales@pilatesflexstore.com. We will respond directly, or tell you if a representative serves your country.

            Order Confirmation: 

            As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.

            Shipping Time Frame & Policy: 

            If your order is stock and we process the charges to your credit card, it will ship within 5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 6 business days of your order, feel free to follow up with us at sales@pilatesflexstore.com. 

            Our shipping policy includes one scheduled delivery attempt. If the carrier attempts to make the delivery at the appointed time and you are not present, a redelivery fee will apply. Fees and policies vary from carrier to carrier and will be the responsibility of the consignee. The carrier will call you to schedule your delivery. Delivery is generally done during regular business hours. If available, after hours or weekend deliveries could be subject to additional charges.

            When Additional Charges May Apply: 

            Additional charges for stairs and unusual conditions (e.g. narrow passageways) will apply. Please make us aware in advance and the freight quote will be adjusted accordingly. If you delay your delivery or must postpone your delivery after scheduling it with the carrier, storage fees may apply. On rare occasions, unforeseen circumstances may cause your delivery to be rescheduled. 

            If you appoint someone to sign for your order on your behalf, please ensure that they are aware of this requirement and are over 18 years of age. 

            If you are unable or unwilling to accept delivery without order cancellation, you may choose to return the product. All Returns are subject to a 35% processing fee and the buyer will be responsible for shipping product back to authorized address attached to the Return Authorization Number with insurance and tracking. Refunds will be processed upon receipt of product and inspection by our team.   

            Unforeseen Delays: 

            We cannot be responsible for or make compensation for unforeseen delays caused by circumstances beyond our control. These circumstances may include shipping company delays, customs/border clearance delays, inclement weather and natural disasters. 

            Damages:

            Please inspect your order and note any shipping damage to the outer box/skid on the carrier's waybill prior to signing for receipt of the order. We will not be responsible for damage to your order that is not reported & noted on the waybill. If your item(s) do arrive damaged, please send photos to sales@pilatesflexstore.com and we will process an insurance claim on your behalf.

            Please use care when opening your freight. Box cutters should not be used due to potential damage to upholstered parts on your equipment.

            ANY DAMAGE TO PRODUCT OR MISSING/INCORRECT ITEMS MUST BE REPORTED WITHIN 5 BUSINESS DAYS OF RECEIPT.

            Cancellations & Refunds:

            All orders canceled after 48 hours are subject to a $20 administration fee if your order has not shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges and will be charged a 35% processing fee after being issued a Return Authorization Number. Refunds will only be issued to the original credit card that you use when placing your order.

            Easy Returns: 

            At Physio FLEX, we're serious about making sure you're happy with your product. If you don't like what you've purchased for any reason, contact us within 30 days of receipt* at returns@pilatesflexstore.com. We'll be happy to help you process the return by issuing a Return Authorization Number.

            *There are a few exceptions you should be aware of: 

            • 3B Scientific + Stark Pilates Product: These manufacturers only accept returns 14 days from receipt. 
            • Merrithew/STOTT: Within 30 days of receipt of your order, you may return any of these items for a full refund, exclusive of shipping and our 35% returns processing fee, provided they are unused and in their original condition.
              • Fitness Circle® Lite & Pro resistance rings
              • Flex-Band® exercisers and handles
              • Mats
              • Stability Balls™/Toning Balls™
              • Foam Cushions
              • Rubber Pads
              • Foam Rollers™
              • Clothing
            All Merrithew/STOTT equipment is manufactured with the utmost care, using the highest quality components, and carries one of the best warranties in the industry. As all products are custom made to order, equipment purchased from this manufacturer may not be returned for refund. However, if the product is defective, we'd be happy to help you resolve the situation as quickly as possible. Just send us a note at sales@pilatesflexstore.com with the problem and we'll work to provide you solutions.
             
            Returns Processing Fee: 

            All Returns subject to a 35% processing fee and the buyer will be responsible for shipping product back to authorized address attached to the Return Authorization Number with insurance and tracking. Refunds will be processed upon receipt of product and inspection by our team.   

            If your product is defective, call us at sales@pilatesflexstore.com indicating the problem and we will contact you as soon as possible to discuss further and determine how best to resolve the situation.

            We will repair or replace defective equipment per the product warranty. If we opt to repair or replace your equipment, this may require that your product will be returned for inspection and analysis at our manufacturing facility prior to sending out a replacement product.

            PHYSIO FLEX PRICE GUARANTEE:

            We work very hard to ensure that we offer competitive prices and great customer service online.  If you find another online store that offers a lower price than us within three (3) months of your purchase date please let us know and we will refund your original payment for the difference.

            We want you to feel confident that you are getting the absolute best service level, value and price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within three (3) months of your purchase date will refund the difference as well.

            To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors' website within six months from the date of your order and we will process the credit accordingly.

            Our 100% Price Guarantee has some limitations:

            - You must purchase the item from our website before requesting your Price Match Guarantee
            - Promotions such as rebates and buy one, get one free offers are not eligible
            - The item must be in stock on the competitors' website
            - The competitor must be an online store, they may not have a retail location
            - The website can not be a discounter or auction website (ie; eBay, Overstock, Amazon, Walmart, etc..)
            - The competitor must be an Authorized Retailer of the product in question
            - The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

            Warranties are Listed by Brand Below: 

            Balanced Body

            Lifetime Warranty 
            Standard wood frames on all Reformers, Trapeze Tables and Reformer-Trapeze Combinations. A standard frame is defined as a frame that has not been modified or altered from its original specifications by Balanced Body.
            10 Years from date of Invoice
            Allegro® Reformer frames and footbars, Ladder Barrels, Step Barrels, Wunda Chairs, Combo Chairs, Arm Chairs, Wall Towers, Ped-o-Pull, Springboards, Towers and Foot Correctors. See exclusions below.
            5 Years from date of Invoice
            CoreAlign®, Orbit™, EXO® Chair, Pilates Sport® Reformer and Begin Chair®. See exclusions below.
            3 year warranty 
            Custom wood frames on all Reformers, Trapeze Tables and Reformer-Trapeze Combinations. A custom frame is defined as a frame that has been modified or altered from its standard specifications.
            2 Years from date of Invoice 
            Pilates IQ® Reformer (for non-commercial use), and Balanced Body Signature Springs™. See exclusions below.
            1 Year from date of Invoice
            Wood storage furniture, rotator discs, oversized standing platforms, BAC disc set, Spring Circle, Flex Ring Toner®, Balanced Board, Pilates Arc®, Arc Lite™, CoreFitnessRoller®, MOTR®, Bodhi Suspension System®, Konnector®, Konnector® Lite, and Oov
            90-day Warranty 
            Ultra-Fit Circle® and Slastix™
            What is not covered:
            The Limited Warranties above do not cover mechanical wear parts, resistance tubing, inflatable balls or casters. Also not covered: normal wear and tear; damage caused by failure to follow instructions, misuse, abuse, modification, unauthorized repair; scratches to the finish, or tears or indentations in the upholstery or foam, whether covered by upholstery or overmolded.
            Exclusions: 
            Except for the limited warranties detailed above, Balanced Body expressly disclaims all other warranties, whether express or implied, including any implied warranties of merchantability, quality or fitness for a particular purpose. Balanced Body assumes no responsibility whatsoever with respect to the use or disposition of its products by Buyer.
            Warranty Return Procedure
            For all returns based on the Limited Warranties detailed above, Buyer must contact Pilates Flex Customer Service at returns@pilatesflexibility.com to receive a Return Merchandise Authorization (RMA) number and details on the returns procedure. 

             

            Merrithew/Stott

            Merrithew warrants that all new equipment is free of manufacturing defects in workmanship and materials, subject to the terms below. This warranty becomes effective at the invoice date of the original purchase. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period. It is the purchaser's responsibility to notify Pilates FLEX of any change of contact information. This will ensure that in the unlikely event of a replacement or safety notice, Pilates FLEX will be able to contact you immediately.

            This warranty applies to equipment:

            • While equipment remains in the possession of original purchaser and proof of purchase is demonstrated
            • If claims are made within the part-specific warranty period.
            • If upgrades are made as required by Merrithew
              This warranty shall be null and void if:
              • All safety, maintenance, and usage guidelines as specified in the appropriate equipment manuals are not followed
              • The equipment is used for any other purpose other than as intended, or is stored or used outdoors, or in environments without adequate climate/humidity controls
              • An At Home SPX® Reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility offering fitness services to the public
              • The equipment has been subjected to accident, misuse, abuse, improper service, or any modification not authorized by the Company.
              • Failure to change springs on spring-loaded equipment (Reformers, Cadillacs, Chairs, Tower Trainers™, Wall Units, Spring Walls™, etc.) every two (2) years may void this warranty.This warranty does not cover damage to the finish of any equipment nor shipping charges, customs clearance fees (if applicable), or any costs incurred in installing repaired or replacement parts shipped under the provisions of this warranty.
              • At its option, Merrithew will repair or replace warranted parts, provided that any such failure is due to a defect in workmanship or materials and provided that such failure occurs and is reported to Pilates FLEX within the part-specific warranty period.
              Commercial Reformers
              SPX® Max, V2 Max™ (formally the Professional Reformer), SPX® Max Plus™, V2 Max Plus™ and Rehab V2 Max Plus™ Reformers*:
              • Limited Lifetime Warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar)
              At Home Reformers / At Home SPX® Reformers*:
              • Limited Lifetime Warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar). This warranty shall be null and void if an At Home SPX® Reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility offering fitness services to the public.
              All Models:
              • Ninety (90) Day Limited Warranty on fabric or upholstery. See below for conditions of warranty.
                • One (1) Year Limited Warranty on wear and tear items, including: ropes, rollers, straps, spring clips, plastic pulley bar receptacle sleeves, Comfort Footbar covering, plastic Reformer feet and spring covers.
                • Two (2) Year Limited Warranty on all other Reformer components.
              Reformer Accessories
              • Two (2) Year Limited Warranty on wood components, frames, and related welding of Reformer Accessory Boards, including the Jumpboard, Cardio-Tramp® Rebounder, Rotational Diskboard™, Jumpboard Cross-bow™ and Vinyasa Triangle™
                • Ninety (90) Day Limited Warranty on fabric, upholstery, rubber padding or handles. See below for conditions of warranty.
              Cadillac Trapeze Table & Wall Unit
              • Limited Lifetime Warranty on vertical bars and overhead frame, components of the frame, and related welding.
              • Ninety (90) Day Limited Warranty on upholstery.
              • One (1) Year Limited Warranty on straps and spring clips.
              • Two (2) Year Limited Warranty on all other components.
              Stability Chair™
              • Limited Lifetime Warranty on metal frame and related welding.
              • Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
              • Two (2) Year Limited Warranty on all other components.
              Ladder Barrel
              • Limited Lifetime Warranty on metal frame and related welding.
              • Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
              • Two (2) Year Limited Warranty on all other components.
              Tower Trainer™
              • Limited Lifetime Warranty on the components of the frame, and related welding.
              • Ninety (90) Day Limited Warranty on upholstery.
              • One (1) Year Limited Warranty on straps and spring clips.
              • Two (2) Year Limited Warranty on all other components.
              Stability Barre™
              • Limited Lifetime Warranty on the components of the frame, and related welding
              • Two (2) Year Limited Warranty on all other components
              Spine Corrector, Spine Supporter, Edge, Stability/Arc Barrels
              • Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
              • Two (2) Year Limited Warranty on all other components.
              Spring Wall™
              • One (1) Year Limited Warranty on straps, and spring clips.
              • Two (2) Year Limited Warranty on all other components.
              Halo® Trainer
              • 90-day limited warranty (workmanship/material)
              Fitness Circle® Resistance Ring
                Two (2) Year Limited Warranty on Fitness Circle Pro models. This warranty excludes scratches to the finish of the band or molded handles. The Fitness Circle Lite model is sold without any warranties or guarantees of any kind. The manufacturer and distributor disclaim any liability, loss, or damage caused by its use.
                Fabric & Upholstery on Equipment
                Ninety (90) Day Warranty. The fabric or upholstery on MERRITHEW™ equipment will be replaced if it fails to give normal wear for 90 days after delivery. Proof of damage may be required. This warranty does not cover cuts, burns, stains, soiling, pet damage, damage to fabric caused by abrasive, corrosive or chemical cleansers, or damage caused by other unreasonable use. If the identical fabric is not available, Merrithew will provide an equivalent fabric.

                  3B Scientific/Stark Pilates 

                  3B Scientific® products are built to last. 3B Scientific® - manufactured products are covered by a limited warranty for a period of 3 years from invoice date against defects in material and workmanship. Products manufactured by anyone other than 3B Scientific®  are subject to the statutory warranty in the country of sale. The 3B Scientific® warranty does not extend to any product that has been subject to transport damage, abuse, neglect, accident, improper installation or application or any use other than for the purpose for which it was intended. Consumables and limited-life products (such as, batteries, printed materials, etc.) are excluded. Additional warranty information is available upon request: info@pilatesflexibility.com 

                  Milo Fitness

                  • Frame: 10 years
                  • Wear and other moving parts not listed below: 2 years
                  • Foam, rubber, upholstery, fabric, straps, webbing: 180 days
                  Additional warranty information is available upon request: info@pilatesflexibility.com 

                  Shuttle Systems

                  Shuttle Systems confidently stands behind all their products with an included warranty.

                  • LIMITED LIFETIME WARRANTY: Bolted metal frames, stands, towers, kickplate frame and board, and carriage frame.
                  • Up to FIVE YEARS from the date of purchase: Pulley systems, carriage handles, and wheels.
                  • Up to TWO YEARS from the date of purchase: Upholstery, headrest, kickplate face, harnesses, & grips.
                  • Up to ONE YEAR from the date of purchase: Elasticords, rebound elastics, lock knobs, torque handles, and all other parts not listed.

                   


                  We Also Recommend